Terms of service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Shipping fees and associated costs (Shipping Charges), and risks are the sole responsibility of the customer and are all for your account. You may be charged USD/EUR/GBP 8.95 for Shipping Charges but actual Shipping Charges may be higher depending on your location and other factors. Shipping Charges for your order will be calculated and displayed at checkout. We also offer Free Shipping on certain promotional offers, which will be clearly and expressly indicated during the checkout process. All shipping costs are non-refundable unless otherwise provided by applicable law.

We are not responsible for any customs clearance charges, duties, or taxes applied to your order. All fees imposed during or after shipping are for your sole responsibility (e.g., tariffs, taxes, VAT, etc.). If any clearance charges, duties, or taxes remain due and collectible, you hereby authorize us to charge the amount due to the credit card that you have on file or to collect the same via the same payment method used for your order. We are not liable for any products damaged or lost during shipping and delivery. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

We ship available items out as soon as possible, but this will not always be the same day as your order. All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 3-7 business days (excluding Saturdays, Sundays, and Holidays) to process.

Generally, shipping may take three (3) business days to forty (40) business days from receipt of your properly completed order (excluding applicable processing time). Shipping of International order(s) and those for other U.S. Territories may take longer. In all cases, shipping dates may be extended, such as, when there is a surge in delivery volume especially during peak seasons or when due to unforeseen factors outside of our control (e.g., local delivery partners delays, strikes, unusual weather, pandemic-related delays, etc.). Thus, while we try to ship out your order on time, due to unforeseen circumstances, it is possible that actual delivery by our local delivery partners may take longer than expected. When your order has been shipped, you will receive an email with tracking information. We will provide tracking numbers for all purchases upon shipment.

If we are unable to ship out your order(s) within 40 days from receipt of your properly completed order (excluding applicable processing time), we will reach out to you via a Delay Notice to inform you of the unanticipated delay and a revised shipment date of up to 30 days (“Original Extended Period”). Upon receipt of the Delay Notice, you may a) Agree to the delay, by confirming your consent or by not acting on the Notice; or b) Cancel your order, by notifying us through email, phone call, or timely written notice, before we ship your order.

If we are still unable to ship out your order(s) within the aforesaid Original Extended Period, we will reach out to you via a Further Delay Notice before the end of the said Original Extended Period to inform you of the further delay and a renewed revised shipment date of up to 30 days from the expiration of the Original Extended Period (Second Extended Period). Upon receipt of the Further Delay Notice, you may agree to the delay, by notifying us through email, phone call, or timely written notice. If we do not hear from you and we have not shipped by the Original Extended Period, your order is automatically cancelled.

In all cases of cancellation due to delay in shipping as stated above, you will receive a refund.

Excluding products which are pre-ordered, the estimated delivery time is sixty (60) business days and delivery delays can occasionally occur. Products which are pre-ordered will clearly display the estimated delivery date on the checkout form and order confirmation page.

Pre-ordered products will be delivered to you on or around the estimated date specified in the Checkout page. Although we will make efforts to begin shipping products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of shipment or delivery is only an estimate and is subject to change. Delivery time is only a general estimate from our local delivery partners, over which we have no control and can be delayed by unforeseen circumstances. We do not represent or warrant that we will be able to ship or our local delivery partner will be able to deliver the product by the estimated date. As a result, in the event that a delay arises and the estimated shipment or delivery date is not met, we are not responsible for any damages that may occur due to the delay, nor shall we be obligated, except as set forth in these Terms or except as provided by law, to provide any discounts, refunds or credits due to any such delays. We will provide you updates with respect to such shipment or delivery schedules.

Unless otherwise provided herein or covered by our Pre-Order Policy, please reach out to our customer support team at: info@echolabsaudio.com if you have not received the item within sixty (60) business days from order date to file a claim. We reserve the right and discretion to reject claims after that time frame. Although risk of loss and title for such items pass to you upon our delivery to the shipper, we will assist all timely filed claims, by:

In case of confirmed non-delivery, carrier typically will find and deliver your package; and

In case of confirmed non-delivery and your package is not found, we will either refund or replace your order.

If you received your order damaged, or it was lost during shipping, please reach out to our customer support team at: info@echolabsaudio.com for immediate assistance. For damaged Order(s), please provide all packaging materials and damaged goods when filing a claim in compliance with Section 23 below, photos taken with your mobile phone that show the extent of the damage may be considered sufficient proof of claim, at our sole discretion.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made through this Site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Upon completion of your order, we assume your address to be verified, correct and double checked. However, if it is discovered that you provided an incorrect or incomplete shipping address, we will endeavor to contact you within 24-48 hours of purchase via email or phone to verify the address you provided or to request a new address to which your orders can be delivered. If within seven (7) days after our initial attempt to contact you, we are unable to communicate with you or if you fail to provide us with a complete valid address for delivery, we shall store your orders and await further instructions from you.

Under no circumstance will we be liable for any cost, loss, depreciation, or damage, arising from delay in delivery or non-delivery due to the incorrect or incomplete shipping address details provided by you.

For more details, please review our Returns and Exchange Policy.

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this Site may direct you to third-party services or websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection to any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

The Site contains content owned or licensed by Company (the "Content"). The Content is protected by copyright, trademark, patent, trade secret and other laws and Company owns and retains all rights in the Content and the Service. You will not remove, alter or conceal any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Content and you will not reproduce, modify, adapt, prepare derivative works based on, perform, display, publish, distribute, transmit, broadcast, sell, license or otherwise exploit the Content.

The Company name and logo are trademarks of Company, and may not be copied, imitated or used, in whole or in part, without prior written permission. In addition, all page headers, custom graphics, and scripts are service marks, trademarks and/or trade dress of Company, and may not be copied, imitated or used, in whole or in part, without prior written permission from Company.

Telemarketing (if applicable and when legally allowed): Regardless of the fact that your telephone and/or cell number may be listed with the Federal Do-Not-Call Registry or your local State Do-Not-Call list, by providing us your telephone and/or cell number, you are providing express written consent to receive future information (including telemarketing) about products and services from us or our affiliates, and you hereby agree and consent to our contacting you using the information you have provided and will provide to us. This means that within the time limits allowed by law, we may contact you by e-mail, phone and/or cell number (including use of automated dialing equipment and/or pre-recorded calls), text (SMS) message, social networks, or any other means of communication that your wireless or other telecommunications device may be capable of receiving (i.e., video, etc.). You further acknowledge that you are not required to agree directly or indirectly or enter into an agreement regarding our telemarketing efforts as a condition of purchasing any goods or services from us or our affiliates.

By accepting this Agreement and using our Site and Service, or by providing your prior express consent/opt-in in accordance with applicable law, you consent to receive communications from us electronically. Although we may choose to communicate with you by other means, we may also choose to solely communicate with you electronically by e-mail or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications that we send to you electronically satisfy any legal requirement that such communications be in writing.

You understand that the text messages we send may be seen by anyone with access to your phone. Accordingly, you should take steps to safeguard your phone and your text messages if you want them to remain private.

If you wish to stop receiving text messages from us, reply to any text message we have sent you and simply text “STOP”, “END” or “QUIT”. You may also request to stop receiving text messages by calling us or emailing us using the following information: info@echolabsaudio.com

If at any time you need our contact information or information on how to stop text messages, reply to any text message we have sent you and simply text HELP or click here for support. Message and Data Rates May Apply to any text/SMS communication.

Your submission of personal information through the store is governed by our Privacy Policy. For more detail, please review our privacy policy.

We may also use your personal information, specifically your first name, in pop-ups displayed on our websites, to show that you have recently purchased products or services from us.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

You may purchase products on the site only for personal use and not for resale. By placing your order, you agree that you are purchasing products:

• for personal use; or
• for gifting purposes only

WE RESERVE THE RIGHT TO REFUSE ORDERS FOR ANY REASON WITHOUT EXPLANATION.

You further agree that, in no event, will you resell any product purchased on any online marketplace, including but not limited to Amazon, Ebay, Wish, Walmart or all other similar online marketplace.

• Ensure it is subject to a term that any subsequent purchaser not sell online in any online marketplace as above;
• Mark the goods as used and previously purchased; and
• Provide no warranty; and
• Upon our request, immediately provide us with a statement in writing specifying the following information:

○ An inventory of products in stock;

We do not guarantee, represent or warrant that your use of our site or service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the site or service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall the Company, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content or product posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless the Company and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our Site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the province of British Columbia and you consent to the exclusive jurisdiction of the courts of British Columbia.

If you have a complaint, please contact us via info@echolabsaudio.com. If you feel your complaint is not adequately addressed, you agree to first refer the dispute to mediation in accordance with the governing law as set forth in this Section before resorting to arbitration. If the dispute has not been settled by mediation, such dispute shall thereafter be finally settled by arbitration also in accordance with the governing law as set forth in this Section, rather than in court. You agree to share equally with us in the costs of the mediation and/or arbitration.

You may opt out of this agreement to mediate and arbitrate. If you do so, neither you nor the Company can require the other to participate in an arbitration proceeding. To opt out, you must notify the Company in writing via info@echolabsaudio.com within thirty (30) days of the date that you first became subject to this mediation and arbitration provision.